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Questions and Answers

doctor support

This page will answer most of the commonly asked questions by our patients. If you have a question that has not been answered in this page, please do not hesitate to contact us through our phone lines or email address as indicated in ourContact.


USAGE


1. Is there any pain?

No, this product is a mechanical device and is painless. The user at first may experience the presence of product, but in time this sensation soon disappears.


2. Should I remove product when urinating or defecating?

Yes, when finished place it back back onto the penis.


3. How can I use product without my family finding out?

Use it during working hours or when out of home, we recomend to the use of loose clothes in order to prevent people from noticing.


4. Can it be worn at night?

Yes, although we do not recommend it. Many of our patients wake up with product dislocated because of the movement at night or nightly erections. In these cases, the product should only be worn 3 hours per night. We recommend that the product shouldn't be worn at night during the first few days of usage or until you feel totally comfortable with handling the device.


5. If I have an erection with the stretcher on, what will happen?

Nothing will happen, you will feel a little pressure, but it should be painless. If the erection is really har, then the device will loose but it will stay in its place.


6. Can I wear jeans or tight-fit clothing while using the stretcher?

You may wear jeans that are not too excessively tight.


7. If I am sitted for a long length of time, can I use the device?

Yes, we will tell you how to modify the stretcher for these types of cases.


8. Will the stretcher rust if exposed to water? Can it be washed and how?

This product will not rust. European Union Certification guarantees that the device is free of defects and guarantees that it has been inspected. The device can be washed once a week with mild soap and water.


9. Should the device be oiled or greased?

At first it is not necessary, but we do recommend that you apply small amounts of oil on the bars in order for it to slide up and down with ease.


10. What is the device of? Does it need bateries? Does it produce electrical shocks?

This product is totally mechanical. It is used to stretch the penis. It does not require batteries nor electricity.



CUSTOMER SERVICE
USA: 1 800 691 3143
UK: 0800 9175201
Japan: 00531 34 0002
Germany: 0800 182 6905
Netherlands: 0800 221 974
France: 0 800 918 460
Italy: 800 783 936
Spain: 902 305 405
Mexico: 01 800 123 0146
Portugal: 800 834 127

International Tel: 
+34 916 381 899
International Fax: 
+34 916 796 019