Refund and Returns Policy


This policy is effective only at the original point of purchase. Our refund and returns policy lasts 15 days, named cancellation period. The cancellation period starts from the day after the end client receives the product/s which they want to return, provided the device has been paid for in full. If 15 days have passed since your purchase, we can’t offer you a product refund or exchange.

This guarantee will apply to Andromedical S.L.’s products and only when purchased directly from the manufacturer, Andromedical S.L., via its client service phone center or at its offices or through the websites which are the property of Andromedical S.L. Purchases made through distributors or third party vendors or other channels (Amazon & eBay) are expressly excluded from the aforementioned guarantee. The Return Policy does not apply to accessories.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping and handling charges are not refunded. Also, the cost of collection will be borne by the customer.

Contact and receive product support instructions from a Customer Care Representative. You need to obtain a Return Merchandise Authorization (RMA) from our Customer Service, and you have to return all system components within 4 weeks of receiving your RMA. Systems returned without an RMA will be returned to sender without a refund. Please do not send your purchase back to the manufacturer until you receive a Return Merchandise Authorization (RMA).

The above Return Policy is subject to change without notice.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 6 Gran Vía, 4th, 28013 Madrid, Spain.

Shipping returns

To return your product, you should mail your product to: 6 Gran Vía, 4th, 28013 Madrid, Spain

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.


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